Shipping policy

SHIPPING

We offer $5 flat rate standard shipping on USA domestic orders.

All orders are processed within 1-4 business days after receiving your order confirmation email. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Business days refer to M-F and exclude national holidays.

*Items returned to sender because of a customer address error will be charged the shipping rate of $8.95.*

We are not responsible for any in international duties/taxes/tariffs charged to customers upon international delivery.  If packages are declined or returned back to us, you will receive store credit for your order value minus the international shipping cost.

WORLDWIDE SHIPPING

We are not responsible for any in international duties/taxes/tariffs charged to customers upon international delivery. If packages are declined or returned back to us, you will be refunded your order value minus the international shipping cost

ORDER CANCELLATIONS/CHANGES

If you would like to cancel your order, we can do so within one hour of purchase. Please email us at hello@wearneutralground.com to cancel or change your order. We reserve the right to refuse a cancellation.

DAMAGED/FAULTY ITEMS

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is damaged in transit or is misplaced, it is the purchaser’s responsibility to liaise with the shipping carrier.

LOST PACKAGES

We are not responsible for lost packages. The customer is responsible to correspond with the shipping carrier for assistance.