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Refund policy

RETURN POLICY

We proudly offer FREE RETURNS on all domestic U.S. orders! We are so confident in our product and know you will love it, but know that sometimes things just don't work out!

If you are unsatisfied with your purchase for any reason, we are happy to accept returns that have been shipped within 21 days of your order being delivered. Make sure all items are unworn, unwashed, with tags still attached, and in resellable condition. Items must be fragrance free, no marks of any kind, and no pet hair. We can't accept anything that doesn't meet the criteria listed above. Your return will be refunded in form of store credit only. 

Items that we cannot accept will be returned to the customer with their next order or at customer's cost of $8.95.

All items listed in our Sale Section cannot be returned. Items marked Final Sale can not be returned. Jewelry, hats, accessories, gift cards and sale items are considered final sale.

All items purchased using the FORTY coupon cannot be returned.

Click here to return your pieces.


DAMAGED/FAULTY ITEMS

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is damaged in transit or
is misplaced, it is the purchaser’s responsibility to liaise with the shipping carrier.

If your item or items get delivered and have damages please email hello@wearneutralground.com a photo of the damage along with your order number within 7 days of delivery. We will work quickly to give a refund for the merchandise in form of store credit, replacement or back to original payment form upon request.


LOST PACKAGES

We are not responsible for lost packages. The customer is responsible to correspond with the shipping carrier for assistance.

ORDER CANCELLATIONS/CHANGES

If you would like to cancel your order, we can do so within one hour of purchase. Please email us at hello@wearneutralground.com to cancel or change your order. We reserve the right to refuse a cancellation.

For any further assistance please contact hello@wearneutralground.com and we will get back to you as soon as possible.