SHIPPING

We offer free ground shipping on USA domestic orders.

All orders are processed within 1-4 business days after receiving your order confirmation email. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Business days refer to M-F and exclude national holidays.

*Items returned to sender because of a customer address error will be charged the shipping rate of $8.95.*

We are not responsible for any in international duties/taxes/tariffs charged to customers upon international delivery.  If packages are declined or returned back to us, you will receive store credit for your order value minus the international shipping cost.

RETURN POLICY

We proudly offer FREE RETURNS on all domestic U.S. orders! We are so confident in our product and know you will love it, but know that sometimes things just don't work out!

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 21 days of your order being fulfilled. Items must have tags still attached and be unused, unwashed and in their original condition. Your return will be refunded in form of store credit only.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

All items listed in our MOVING SALE are Final Sale and cannot be returned. Items marked Final Sale can not be returned. Jewelry, hats and sale items are considered final sale.

Click here to return your pieces.


DAMAGED/FAULTY ITEMS

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is damaged in transit or is misplaced, it is the purchaser’s responsibility to liaise with the shipping carrier.

If your item or items get delivered and have defects, please email hello@wearneutralground.com a photo of the defect along with your order number within 7 days of delivery. We will work quickly to give a refund for the merchandise in form of store credit, replacement or back to original payment form upon request.


LOST PACKAGES

We are not responsible for lost packages. The customer is responsible to correspond with the shipping carrier for assistance.


ORDER CANCELLATIONS/CHANGES

If you would like to cancel your order, we can do so within one hour of purchase. Please email us at hello@wearneutralground.com to cancel or change your order. We reserve the right to refuse a cancellation.


WORLDWIDE SHIPPING

We are not responsible for any in international duties/taxes/tariffs charged to customers upon international delivery. If packages are declined or returned back to us, you will be refunded your order value minus the international shipping cost

For any further assistance please contact hello@wearneutralground.com and we will get back to you as soon as possible.